Zentro ECOM's refund and satisfaction guarantee terms.
We want you to feel confident enrolling with us. This policy explains when and how refunds are available so you know exactly where you stand.
Eligible courses come with a 7-day satisfaction guarantee. If you're not satisfied within 7 days of purchase, you may request a full refund, provided you have completed no more than 20% of the course content.
To request a refund, contact our team via email or WhatsApp within the eligible window with your name, the course purchased and the reason for your request.
Some items are not eligible for refunds, including heavily discounted promotional bundles, courses where more than 20% of content has been accessed, and any services explicitly marked as non-refundable at checkout.
Approved refunds are processed within 7–10 business days to your original payment method. Bank or platform processing times may vary.
If you purchased via instalments and qualify for a refund, any amounts already paid (minus content accessed beyond the threshold) will be refunded, and remaining instalments cancelled.
We encourage you to contact us first so we can resolve any issue quickly. Initiating a chargeback without contacting us may delay resolution.
If you have any questions about this refund policy, contact us at ecomzentro@gmail.com or call +92 371 4493937.